Shipping policy
🚚 Shipping Policy
Effective Date: May 2024
At After Dark Co., we’re committed to getting your order to you quickly, safely, and discreetly. Below is everything you need to know about how we handle shipping and delivery.
📦 Processing Times
Orders are processed within 2–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email once your order has been shipped, along with tracking information.
🖤 Discreet Packaging
All orders are shipped in plain, unmarked packaging to protect your privacy. The shipping label will not reveal any product information.
🚚 Shipping Methods & Rates
We offer flat-rate and calculated shipping options at checkout based on your delivery address and order weight.
-
Standard Shipping: 5–7 business days (estimated)
-
Expedited Shipping: 2–3 business days (where available)
Please note: Delivery times are estimated and may vary depending on location, carrier delays, or weather events.
🇺🇸 Domestic Shipping (U.S. Only)
We currently ship within the United States. International shipping is not available at this time—but we're working on it!
📝 Order Issues & Tracking
If your tracking number shows your package as delivered but you haven’t received it, please:
-
Double-check with household members or neighbors
-
Contact your local post office
-
Then reach out to us at theafterdarkvault@gmail.com and we’ll help you investigate
🔁 Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with your order number and photos (if applicable). We’ll do everything we can to make it right.
💌 Need Help?
We're here to support you! For questions or concerns about shipping, contact us anytime at theafterdarkvault@gmail.com